Credit Cards: Payment via Visa, MasterCard, Discover, American Express, or PayPal are only accepted at time of ordering. Card will be processed when order is ready for shipment. Prepayment via credit card may be required for special order items or other circumstances.
Freight: All orders are shipped F.O.B. Salem, New Hampshire. Unless your order specifies the method of shipping desired, it will be shipped by the surface carrier of our selection.
Stock Items: Upon receipt of order, most orders for stock items will be shipped within 5-7 business days.
Next Day / 2nd Day Shipments: Emergency shipments can be processed until 3:00pm EST (subject to change without notice).
Drop Shipments: We will drop ship your order at a 15% charge.
Discrepancies: Shipping discrepancies must be noted on the carrier bill of lading and signed by the carrier's driver. All other discrepancies must be reported within 5 days of receipt of merchandise.
Damaged Merchandise: SOLVENTWASTE.COM is not responsible for damaged packages. All damages should be resolved with carrier.
The following items are non-cancellable/non-returnable: Sterile items, custom merchandise, special order items, specially labeled products, private label products, and discontinued items and partial cases.
Prior authorization is required for all returns. Unauthorized returns will not be accepted. Regularly stocked items are returnable in original, unopened cartons within 30 days of shipping date. Contact our Customer Service Department at 1-603-490-0079 to request an RMA number. The RMA number will expire 30 days from issue date and must be noted on all paperwork accompanying the returned merchandise. Merchandise returned using an expired RMA number will not be accepted. Freight charges on all returned merchandise are the responsibility of the purchaser (in both directions). Accepted returns are subject to a minimum 20% restocking charge at our discretion. No credit will be issued until the returned merchandise is received by SOLVENTWASTE.COM and it is verified to be in re-sellable condition. Lost returns are the responsibility of the purchaser. Proof of delivery, where required, is the purchaser's responsibility.